01223 901072

Privacy Policy

Effective Date: 8 July 2026

Cambridge Roofing and Plastics (“we”, “our”, “us”) is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains what information we collect, why we collect it, how we use it and the rights you have under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Cambridge Roofing and Plastics is a sole trader providing roofing services throughout Cambridge and the surrounding areas.

Address
71A Scotland Road
Chesterton
Cambridge
CB4 1QN

Email: hello@cambridgeroofingandplastics.uk

Telephone: 01223 901072

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us using the details above.

2. Information We Collect

Depending on how you use our website or contact us, we may collect the following information:

Information you provide

  • Name

  • Telephone number

  • Email address

  • Property address

  • Details of your enquiry

  • Photographs or files you upload through our contact forms

  • Information provided by email, telephone or WhatsApp

Information collected automatically

When you visit our website we may automatically collect technical information, including:

  • IP address

  • Browser type and version

  • Device information

  • Operating system

  • Pages visited

  • Time spent on our website

  • Referring website

  • Cookies and similar technologies

This information helps us improve our website, understand how visitors use it and measure the effectiveness of our advertising.

3. How We Use Your Information

We use your personal information to:

  • Respond to your enquiries

  • Arrange site visits and quotations

  • Provide roofing services

  • Communicate before, during and after work

  • Prepare quotations and invoices

  • Maintain our business records

  • Improve our website and services

  • Monitor website performance

  • Measure the effectiveness of advertising campaigns

  • Prevent fraud and maintain website security

  • Meet our legal and accounting obligations

We do not sell your personal information to third parties.

4. Lawful Basis for Processing

Under UK GDPR, we rely on one or more of the following lawful bases:

  • Legitimate Interests – responding to enquiries, operating and improving our business and website.

  • Contract – where processing is necessary to provide a quotation or carry out work you have requested.

  • Legal Obligation – where we are required to retain information for tax, accounting or legal purposes.

  • Consent – where required for non-essential cookies, analytics, advertising technologies or other optional processing.

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve your browsing experience and help us understand how our website performs.

Subject to your cookie preferences, we may use:

  • Google Analytics 4

  • Google Tag Manager

  • Google Ads Conversion Tracking

  • Google Ads Remarketing

  • Meta (Facebook) Pixel

  • Microsoft Clarity

These services may collect information such as pages viewed, interactions with our website, approximate location, device information and browsing behaviour.

Our cookie consent banner allows you to accept or reject non-essential cookies. You can also change your preferences at any time through our cookie settings.

6. Marketing and Advertising

We use analytics and advertising platforms to understand how visitors find our website and to improve our marketing.

This may include measuring advertising performance and, where you have consented, displaying relevant adverts through services such as Google Ads and Meta.

These platforms may use cookies or similar technologies to recognise previous visits to our website.

7. Contact Forms and File Uploads

When you submit a contact form, we collect the information you provide, including any photographs or documents you choose to upload.

Your enquiry is securely transmitted and may be sent to us by email and WhatsApp so that we can respond promptly.

Enquiries are also stored securely within our website for approximately 60 days, after which they are routinely removed unless they need to be retained for legal, accounting or ongoing customer service purposes.

8. Payments

We do not accept online payments through our website.

Any payment information provided outside the website (for example by bank transfer) is processed solely for the purpose of completing the services you have requested and meeting our accounting obligations.

9. Third-Party Service Providers

We use trusted third-party providers to operate our business and website, including:

  • SiteGround (website hosting)

  • Zoho Mail (email services)

  • ManageWP (website management and backups)

  • Google Analytics

  • Google Tag Manager

  • Google Ads

  • Microsoft Clarity

  • Meta Pixel

  • WhatsApp (for customer communications where appropriate)

These providers only process personal information where necessary to provide their services and are expected to comply with applicable data protection laws.

Where personal data is transferred outside the UK, appropriate safeguards are used in accordance with UK GDPR.

10. How Long We Keep Your Information

We only keep personal information for as long as necessary.

Typical retention periods include:

  • Website enquiries: approximately 60 days

  • Customer records: for the duration of the project and any reasonable aftercare period

  • Accounting and tax records: as required by law (normally six years)

Where there is a legal requirement to retain information for longer, we will do so.

11. Keeping Your Information Secure

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, misuse or disclosure.

While no website or electronic storage system can be guaranteed to be completely secure, we continually work to protect the information entrusted to us.

12. Your Rights

Under UK GDPR you have the right to:

  • Request access to your personal information

  • Request correction of inaccurate information

  • Request deletion of your personal information where applicable

  • Request restriction of processing

  • Object to certain processing

  • Request transfer of your information where appropriate

  • Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us using the details provided above.

13. Children’s Privacy

Our services are intended for homeowners, landlords and businesses.

We do not knowingly collect personal information from children under the age of 13.

14. Complaints

If you have concerns about how we have handled your personal information, please contact us first so that we can try to resolve the issue.

You also have the right to make a complaint to the Information Commissioner’s Office (ICO), the UK’s independent authority for data protection.

15. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our business, legal requirements or the services we use.

The latest version will always be available on this website with the updated effective date shown at the top of this page.